Frequently Asked Questions
Everything you need to know about our professional sports equipment.
How are DERBYSTAR footballs tested for quality?
Our professional footballs undergo rigorous testing for weight, water absorption, circumference, and shape retention, meeting the highest FIFA Quality Pro standards.
What are the shipping costs and delivery times?
We offer standard shipping within 3-5 business days. Shipping costs vary by region and are calculated at checkout, with free delivery available on orders over a certain threshold.
Can I return a product if it doesn't meet my expectations?
Yes, we offer a 30-day return policy for all unused items in their original packaging. Please use our online portal to generate a return shipping label.
Do you offer bulk discounts for sports clubs?
Absolutely. We provide specialized pricing and equipment packages for football clubs and schools. Please contact our sales team via the 'Club Inquiries' page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible payment options.
How do I care for my DERBYSTAR goalkeeper gloves?
To maximize grip and durability, we recommend pre-washing the latex palms with lukewarm water before first use and cleaning them with specialized glove cleaner after every match.