Returns & Exchanges
At DERBYSTAR, we are committed to providing high-quality sports equipment; if you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery.
Initiate Your Return
Log in to your DERBYSTAR account and visit the 'My Orders' section to select the items you wish to return and receive your return authorization.
Pack Your Equipment
Place the unused items back into their original packaging, ensuring all tags are attached and the product is in its original condition.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or scheduled pickup point.
Refund Processing
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing